Privacy Policy

RecoveryBox Privacy Policy

Last Updated: 28.12.24

At Recovery Box, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect:

a. Personal Information:

  • When you book a session with Recovery Box, we may collect personal information such as your name, contact details, and payment information via Fresha.

b. Usage Information:

  • We collect information about your use of our services, including session details, duration, and any preferences you may set.

c. Device and Location Information:

  • We may collect information about the device you use to access our services and your approximate location.

2. How We Use Your Information:

a. Service Provision:

  • We use your personal information to provide you with access to our recovery facilities, process bookings, and facilitate payments.

b. Communication:

  • We may use your contact information to communicate with you about your bookings, sessions, and any updates related to Recovery Box.

c. Improving Services:

  • We analyse usage data to improve our services, enhance user experience, and tailor our offerings to user preferences.

3. Data Security:

a. Encryption:

  • We use industry-standard encryption protocols to protect the transmission of sensitive information.

b. Access Control:

  • Access to personal information is restricted to authorised personnel for legitimate business purposes.

4. Third-Party Services:

a. Payment Processors:

  • We may use third-party payment processors to facilitate transactions. Your payment information is securely handled by these processors, and we do not store your complete payment details.

b. Analytics:

  • We may use analytics services to analyse usage patterns and improve our services. These services may collect and process data in accordance with their own privacy policies.

5. Your Choices:

a. Communication Preferences:

  • You can choose to receive or opt out of certain communications from Recovery Box.

b. Access and Correction:

  • You have the right to access and correct your personal information. Contact us if you need assistance with this.

6. Information Sharing: We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you.

7. Changes to the Privacy Policy: We may update this Privacy Policy from time to time. The latest version will be posted on our website with the date of the last update.

8. Contact Information: If you have any questions or concerns about our Privacy Policy, please contact us at hello@recoverybox.co.uk.

Thank you for choosing RecoveryBox. We value your privacy and are committed to maintaining the confidentiality and security of your personal information.

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Recovery Box SMS Privacy Policy

At Recovery Box, we value your privacy and are committed to protecting your personal information. This SMS Privacy Policy outlines how we handle the data collected through our SMS services.

1. Data Collection

When you opt-in to receive SMS communications from us, we may collect:

  • Your mobile phone number
  • Any preferences or information you share via SMS

This information is used solely to provide you with updates, promotions, and important notifications related to Recovery Box.

2. Data Usage

We use your mobile number to:

  • Send appointment confirmations and reminders
  • Share promotional offers and updates
  • Provide customer support when requested
3. Data Sharing

Your information is kept confidential. We do not sell, rent, or share your mobile number with third parties for marketing purposes. We may share your data only when required by law or to protect your rights.

4. Opting Out

You can opt out of SMS communications at any time by replying STOP to any message we send. Once you opt out, you will no longer receive SMS communications unless you re-subscribe.

5. Data Security

We take the security of your personal information seriously. Your data is stored and processed securely, and we implement safeguards to prevent unauthorised access.

6. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Any changes will be communicated via SMS or on our website.

7. Contact Us

If you have any questions about our SMS Privacy Policy, please contact us at:
Email: hello@recoverybox.co.uk

By opting into our SMS service, you agree to the terms outlined in this policy.

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